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Privacy Policy

Privacy Notice


This Privacy Policy Statement sets out how & why DK Plumbing and Heating Services Ltd uses and protects any information you give us. DK Plumbing and Heating Services Ltd review this policy regularly and may change this policy without notice. You should check our policy here to ensure that you are up to date with any amendments. 


This policy was last updated and is effective from 04/10/2022.


Privacy Policy – What information we collect 


We may collect the following information:

• name and title

• contact information including mobile, landline & email address

• other information relevant to customer surveys and / or offers


What We Do With & How Long We Store The Information We Gather


We require this information to understand your needs and provide you with information, quotations or provide a service.


If you have contacted us and requested information or a quote: The lawful reason we have for processing your information is consent.


In this case we will keep your details on record for a minimum of 3 months and a maximum of 2 years.


Where you decide to purchase goods or enter a contract for products or a service: our lawful reason for processing your data is contract:


As many of our products have a 7 - 10 year Guarantee we will hold records for a 7 - 10 year period, unless otherwise instructed.


Internal Record Keeping 


We may use the information to improve our products and services.


Opt in / Opt Out


We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the details you have provided


Privacy Policy – Security of Information 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure DK Plumbing and Heating Services Ltd. have suitable safeguards in place to protect the information we hold on file.


Privacy Policy – How we Use Cookies 


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.


A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Privacy Policy – Link To External Website 


Our website may contain links to other websites of interest. However, once you have used these links to leave our site we are no longer responsible for your Data. Therefore, please be vigilant you should review the privacy policy statement applicable to the website in question.


Privacy Policy – Controlling Your Personal Information 


You may choose to restrict the collection or use of your personal information in the following ways:

We will NEVER pass your information to any outside company for marketing purposes.

However when you are asked to fill in a form on our website, look for the box that you can click which indicates how and when we can use your DATA.


If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and only if you have previously given consent for this to happen.


You Have The Right to:

• Be Informed

• Access

• Rectification

• Be Forgotten

• Object


If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details below. We will promptly correct any information found to be incorrect.


DK Plumbing and Heating Services Ltd


If you have any queries or concerns please contact our main office on:

P: 0203 488 6393 or


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